FREELANCE PROJECT BRIEF

[ eCommerce Operator - Amazon/Shopee Store Operations for The Frameless ]

---

ABOUT THE CLIENT

[ THE FRAMELESS - Founded by AVENGERS TEAM in K-Beauty Brands ]

The Frameless is a K-beauty company founded in February 2026 by the CEO, marketing team leader, and product developers who successfully led renowned K-beauty brands such as MIXSOON, SBEditor, FWEE, and NUMBUZIN.

Having already completed fundraising from Korean VCs, the company plans to simultaneously launch its new brand ZIPIEL globally in April 2026.

ZIPIEL is a brand that proposes a journey to restore each individual's inherent radiance, breaking away from the formulaic norms of the beauty market. Its product lineup launches under the keywords of storytelling, sensory satisfaction, and customer engagement.

For more details, please refer to the brand introduction and our website.

---

PROJECT OVERVIEW

This project is open to an e-commerce operations professional who will oversee the full operational cycle from order fulfillment and shipping to sales management, designing every step of how products reach customers and shaping the customer experience (CX) firsthand.

The actual deliverables, volumes, and delivery schedule are confirmed in the project brief, which you and the client agree on together. There's always room to discuss and adjust before anything is locked in.

---

PROJECT SCOPE (DELIVERABLES)

• eCommerce Order Management (Main)
  • Manage order across Zipiel’s eCommerce Platforms (Amazon, Shopee)
  • Communicate and coordinate with logistics partners and handle fulfillment errors, omissions, and delay issues
• Respond to customer inquiries (shipping / exchange / return / product questions); monitor and improve recurring CS issues
• Manage fulfillment, inventory, and communications for offline partners and B2B channels
• Manage order/fulfillment data across all channels and drive process improvement and automation

---

REQUIRED EXPERTISE

• 1+ years of experience in eCommerce operations, specifically in Amazon Store, Shopee
• Excellent English speaking ability to communicate with internal team and external collaborations
• Basic data management using Excel / Google Sheets
• Attention to detail, sense of responsibility, and ability to respond quickly
• We are currently able to contract with freelancers holding Vietnamese citizenship only. Please ensure you have a Vietnamese Citizen ID (CCCD), a Vietnamese tax code, and a Vietnamese bank account registered under your own name.

---

PREFERRED QUALIFICATIONS

• Experience working remotely with Korean or global teams

  • Clear communication across phone, chat, or email

  • Strong work ethic and ownership of your tasks and schedule

---

COLLABORATION TERMS

• Contract Type
  
  • Freelance Service Contract (independent contractor - not an employment relationship)
  • Contracts are issued and e-signed through Kollab Agency Co., Ltd., Pickdi’s exclusive strategic partner in Vietnam

• Location

  • 100% remote - Flexible in location
• Core Collaboration Window
  
  • To coordinate deliverables and feedback in real time, availability is expected during the client’s core business hours: [10:00 – 19:00 (GMT+9), Monday to Friday]
  • • The hours stated above are based on Korean time.
  • Detailed collaboration arrangements are agreed directly per project
• Service Fee
  
  • Fees are quoted per rate tier. Your tier is determined by the scope of deliverables you can independently handle, assessed through your portfolio and the assignment.
    
    

Rate Tier	Scope of Deliverables	Standard Monthly Service Rate*
Specialist	Independent execution and revision based on client briefs	14M – 16M VND

• • In highly competitive cases, the desired service fee may affect the evaluation
  • Standard Monthly Fee is a reference amount based on an estimated 21 service days per month. The actual monthly amount is calculated on services delivered and may vary with the project scope.
• Payment

• • 10% Personal Income Tax (PIT) is withheld from the gross service fee and declared on your behalf, in accordance with Vietnamese regulations for freelancers
  • Payments are transferred to your Vietnamese bank account
  • Pickdi’s Tax Compliance Policy

---

SKILL ASSESSMENT

• There will be an skill assessment round(assignment round) for this project.
  • The assignment is only given to candidates who pass the CV round via email.

• This assignment is designed to reflect the actual work you'll be doing in the role. We won't use your assignment for any commercial purposes.
  Bài assignment này được thiết kế để mô phỏng sát nhất công việc mà bạn sẽ thực hiện. Chúng tôi cam kết sẽ không bao giờ sử dụng bài assignment này vào mục đích thương mại.

• Once you apply, we’ll provide the detailed assignment information and submission instructions within 24 business hours.

• If you don’t receive the email, please let us know at people@pickdicorp.com.

---

CANDIDATE EVALUATION PROCESS

Step	Due date
Application Deadline	10.04(SUN) 21:59 (GMT +7)
CV Round	Sequentially after application submission
Assignment Submission	Submission is required only upon request
1st Evaluation (Pickdi)	Sequentially
2nd Evaluation (The Frameless)	Sequentially
Project Confirmation	Sequentially
Project Start	Sequentially

* All updates and notifications will be sent to your email.
* If you don’t receive an email from us, please remember to check your spam folder.
* The schedule may change depending on circumstances.

---

CONTACT US

If you have questions about this position or the recruitment process, please email us at people@pickdicorp.com 

Cathy (Ms.)

HR Admin | Pickdi Recruitment Team

📞 Contact: 0919898162 (Zalo)

📧 Email: cathy@pickdicorp.com

---

CHECK OUT SIMILAR PROJECTS ON PICKDI

• [Project/TINYSTEP] Social Marketing Assistant | Fresher | Korean
• [Project/DeepTokers] TikTok Affiliate Marketer | English | No Assignment
• [AXIS-Y] Global KOC Booking Operator(Fresher/US Market) | English | No Assignment

---